Troubleshooting

The tracker is offline#

1. Check that IF Plug is fully inserted in the OBD port and that the vehicle has been started within the last day.
2. Wired tracker: check power and fuse.
3. Drive the vehicle outdoors for 5 minutes. Indoors there is often neither GPS nor network.
4. Still offline? Send a support request with the tracker's IMEI.

A tag is not seen#

• Is the tag activated (pull-tab removed, magnet used)?
• Is it inside a metal box? Move it to the outside.
• Is there a tracker within range (20–100 m)? Tags are only seen by trackers.
• Check the tag's battery level in IFAPP.

A worker's time is not recorded#

• Is the tag linked to the person under Users?
• Is there a tracker on the site, or is the geofence map-only? Without a tracker, workers are only recorded in the vehicle.
• Was the tag in the van all day? Then the time counts as driving time.

The vehicle shows the wrong position#

GPS can be inaccurate in underground car parks and between tall buildings. When the vehicle drives outdoors, the position corrects itself within a minute.

Kilometres in IFAPP don't match the odometer#

The tracker measures kilometres via GPS. Small deviations (1–3%) are normal. IF Wire CAN reads the vehicle's own odometer.

I can't log in#

Use "forgot password" on the login page, or ask your administrator to reset the password under Users.